Otaku Mayhem Return Policy

At Otaku Mayhem, we want you to love your new gear! If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return process.

Returns Eligibility:

  • Items must be returned within 30 days of the delivery date.
  • Products must be in their original, unworn, and unwashed condition with all tags attached.
  • Only regular-priced items are eligible for returns; sale items are final sale.

Return Process:

  1. To initiate a return, please contact us at [email protected] with your order number and reason for return.
  2. Once approved, we will provide return instructions. Please ensure the item is securely packaged for shipment.
  3. Return shipping is the responsibility of the customer unless the item received was defective or incorrect.
  4. Once we receive your return, we will process your refund within 7-10 business days. The refund will be issued to the original payment method.

Exchanges: If you need to exchange an item for a different size or style, follow the return process and place a new order for the desired item.

Damaged or Defective Items: If you receive a damaged or defective item, please email us within 48 hours of receiving your order, and we’ll make it right with a replacement or full refund.

Non-returnable Items:

  • Gift cards
  • Final sale items
  • Custom-designed products

Contact Us: If you have any questions or need assistance, please reach out to our customer service team at [email protected].