Otaku Mayhem Return Policy
At Otaku Mayhem, we want you to love your new gear! If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return process.
Returns Eligibility:
- Items must be returned within 30 days of the delivery date.
- Products must be in their original, unworn, and unwashed condition with all tags attached.
- Only regular-priced items are eligible for returns; sale items are final sale.
Return Process:
- To initiate a return, please contact us at [email protected] with your order number and reason for return.
- Once approved, we will provide return instructions. Please ensure the item is securely packaged for shipment.
- Return shipping is the responsibility of the customer unless the item received was defective or incorrect.
- Once we receive your return, we will process your refund within 7-10 business days. The refund will be issued to the original payment method.
Exchanges: If you need to exchange an item for a different size or style, follow the return process and place a new order for the desired item.
Damaged or Defective Items: If you receive a damaged or defective item, please email us within 48 hours of receiving your order, and we’ll make it right with a replacement or full refund.
Non-returnable Items:
- Gift cards
- Final sale items
- Custom-designed products
Contact Us: If you have any questions or need assistance, please reach out to our customer service team at [email protected].